Terms of service
Welcome to Cleviira. These Terms of Service outline the rules and conditions that apply when you access or use our website, browse our products, or make a purchase. By visiting our website, browsing our content, placing an order, or otherwise using our services, you agree to follow these terms. We have designed these terms to provide a clear, fair, and respectful experience for every customer while maintaining the standards expected from a United States–based online store.
Using our website means that you agree to use it for lawful purposes only. You may not use our website in any way that could damage the website, interfere with its functionality, compromise its security, or negatively affect other users. Any misuse of the website, including attempts to gain unauthorized access, interfere with website operations, or access restricted areas, may result in restricted access or other appropriate action. Our services are intended for individuals who are legally able to enter into binding agreements, and by using this website, you confirm that you meet this requirement.
At Cleviira, we make reasonable efforts to provide accurate and up-to-date product information. Our bathroom organization products, household accessories, storage solutions, and everyday essentials are presented with product descriptions, images, specifications, dimensions, and other information where applicable to help customers make informed purchasing decisions. While we strive for accuracy, minor differences in color, appearance, packaging, dimensions, or product details may occasionally occur due to manufacturing updates, supplier changes, product batches, or differences in screen settings.
Customers are encouraged to carefully review product descriptions, dimensions, specifications, installation requirements, compatibility information, and other relevant details before placing an order. Cleviira is not responsible for a customer's failure to review information that was made available on the applicable product page before purchase.
Pricing for products listed on our website may change without prior notice. We make reasonable efforts to ensure that prices and product information displayed on the website are accurate. However, errors or changes may occasionally occur due to supplier updates, inventory changes, technical issues, market conditions, or other operational circumstances. If an obvious pricing or product information error affects an order, Cleviira reserves the right to review and, where appropriate, cancel the affected order.
Payments made through our website are processed securely through trusted payment providers. Cleviira does not directly store complete payment card information on its own servers. Payment processing is subject to the applicable terms and policies of the payment provider used during checkout.
Orders placed through our website are subject to review and acceptance. Customers who wish to request an order cancellation or modification should contact us as soon as possible after placing the order. Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation or modification will be possible once fulfillment has begun or the order has been shipped.
In certain circumstances, Cleviira may decline, limit, or cancel an order. This may occur because of product availability, inaccurate order information, suspected fraudulent activity, technical or pricing errors, shipping limitations, or other legitimate business or security concerns. If an order is cancelled after payment has been received, any applicable refund will generally be issued to the original payment method.
For information regarding returns and refunds, customers should refer to our Return & Refund Policy. That policy provides additional information regarding return eligibility, applicable conditions, return procedures, refunds, and other post-purchase matters. The Return & Refund Policy forms part of these Terms of Service.
Customers are responsible for using products appropriately and according to the information, instructions, warnings, and recommendations provided with the product or on the applicable product page. Some products may require installation, assembly, cleaning, maintenance, or specific handling. Cleviira is not responsible for damage, injury, or product failure resulting from misuse, improper installation, unauthorized modification, improper handling, or use outside the intended purpose of the product.
For products intended for use in bathrooms, showers, sinks, walls, or other surfaces, customers are responsible for determining whether the product is suitable for their specific environment and surface. Customers should review applicable weight limits, dimensions, installation requirements, and other product specifications before installation or use.
Certain products may be intended for hygiene-related or personal household use. Customers should follow applicable cleaning, handling, and usage instructions and should discontinue use if a product appears damaged or unsafe.
All content available on the Cleviira website, including text, product descriptions, graphics, images, logos, branding elements, page layouts, and design elements, is owned by or used by Cleviira under appropriate rights and is protected by applicable intellectual property laws. Website content may not be copied, reproduced, republished, distributed, modified, or used for commercial purposes without appropriate authorization.
Third-party trademarks, product names, brand names, or other intellectual property appearing on our website remain the property of their respective owners. Their appearance on our website does not necessarily imply an affiliation or endorsement unless expressly stated.
Cleviira may use third-party services and platforms to operate portions of our website and business, including eCommerce technology, payment processing, analytics, shipping, customer support, and other operational services. Use of these services may also be subject to the applicable terms and policies of the respective third-party providers.
We make reasonable efforts to maintain website availability and functionality. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues. Temporary interruptions may occur due to maintenance, updates, technical problems, hosting issues, security events, or circumstances outside our reasonable control.
From time to time, we may update these Terms of Service to reflect changes in our business operations, products, services, policies, technology, or applicable legal requirements. When changes are made, the revised version will be published on this page. Continued use of the website after an updated version becomes available constitutes acceptance of the revised terms to the extent permitted by applicable law.
These Terms of Service are governed by applicable laws of the United States and, where applicable, the laws of the state in which Cleviira operates, without regard to conflict-of-law principles. Nothing in these Terms is intended to limit any rights or protections that consumers may have under applicable law.
By using the Cleviira website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Key Points (Quick Overview)
• Using the website means acceptance of these Terms of Service
• The website must be used for lawful purposes only
• Customers should review product descriptions, dimensions, specifications, and installation requirements before purchasing
• Product appearance, packaging, or minor details may vary due to manufacturing or supplier updates
• Prices and product information may change without prior notice
• Payments are processed securely through trusted payment providers
• Order cancellation or modification requests should be submitted as soon as possible
• Orders may be declined or cancelled under certain legitimate circumstances
• Refund and return details are provided in our separate Return & Refund Policy
• Customers are responsible for proper product use, installation, handling, and maintenance
• Customers should confirm that products are suitable for their intended surface, space, and use
• Cleviira is not responsible for damage resulting from misuse, improper installation, or unauthorized modification
• Website content, branding, images, and design elements are protected by applicable intellectual property laws
• Third-party services may be used to operate and support our website
• Website availability cannot be guaranteed at all times
• These Terms may be updated periodically
• Applicable United States and relevant state laws govern these Terms
Contact Information
Business Name: Cleviira
Email: help@cleviira.com
Phone: 803-347-2217
Address:
1196 Simpson St, Bronx, NY 10459, United States
Support Response Time: 1–2 business days
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM ET