Payment Policy
At Cleviira, we are committed to providing a secure, transparent, and reliable payment experience for every customer. As a United States–focused eCommerce store offering bathroom organization products, household accessories, storage solutions, and everyday home essentials, we understand that trust is an important part of the checkout experience. This Payment Policy explains how payments are processed, the payment methods that may be available, and the standards we follow to help ensure a smooth and secure transaction process.
We accept a variety of payment methods to provide convenience and flexibility for our customers. Available payment options may include major credit and debit cards and supported digital payment methods such as Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay. The payment options available to you may vary depending on your device, browser, location, and eligibility. All available payment methods will be displayed during checkout.
Payments made through our website are processed using Shopify's checkout and payment infrastructure and/or other trusted payment providers supported by Shopify. Payment information entered during checkout is transmitted through secure systems and processed according to the applicable security standards of the payment provider. Cleviira does not directly store complete payment card information on its own servers.
All transactions on our website are generally processed in United States Dollars (USD). The total amount payable will be displayed during checkout before you complete your purchase. The amount may include the applicable product price and any applicable taxes, shipping charges, discounts, or other charges clearly displayed at checkout.
Payment is generally authorized or charged when an order is placed, depending on the payment method and payment provider used. Once payment has been successfully authorized and the order has been accepted, the order may enter our processing and fulfillment system.
If a payment is declined, rejected, or otherwise fails to process, the order may not be completed. Payment failures can occur for several reasons, including incorrect payment information, insufficient funds, expired cards, bank restrictions, security verification, or issues with the payment provider. If this occurs, customers should verify their payment information or try another available payment method.
Customers are responsible for providing accurate billing information when completing a purchase. Billing information should match the information associated with the selected payment method when required by the payment provider. Incorrect or incomplete information may result in payment failure, additional verification, or delays in processing an order.
If a refund is approved, it will be processed according to our Return & Refund Policy and generally returned to the original payment method used for the purchase. The time required for a refund to appear in a customer's account depends on the customer's bank, card issuer, or payment provider and may vary.
To help maintain a secure shopping environment, transactions may be subject to automated or manual security checks. In certain circumstances, an order may be reviewed if it contains information that requires additional verification or appears inconsistent with normal purchasing activity. We may contact a customer to verify certain order or billing information when reasonably necessary. These measures are intended to help protect both customers and Cleviira from unauthorized or fraudulent transactions.
Cleviira reserves the right to decline or cancel an order when there are legitimate concerns regarding payment authorization, suspected fraud, incorrect pricing, product availability, or other security or operational issues. If payment has already been received for an order that is subsequently cancelled, any applicable refund will generally be issued to the original payment method.
We do not request customers to provide complete payment card numbers, passwords, or other highly sensitive financial credentials through ordinary customer support email or phone communications. Customers should use the secure checkout provided on our website when entering payment information.
At Cleviira, our goal is to provide a straightforward and dependable payment experience. We continuously work to maintain secure checkout processes and clear payment information so customers can complete their purchases with confidence.
Key Points (Quick Overview)
• Multiple payment methods may be available at checkout
• Supported methods may include Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay
• Available payment methods may vary depending on device, browser, location, and eligibility
• Payments are processed through Shopify's checkout and/or supported payment providers
• Cleviira does not directly store complete payment card information on its own servers
• Transactions are generally processed in United States Dollars (USD)
• Payment is generally authorized or charged when an order is placed
• Failed or declined payments will not result in a completed order
• Accurate billing information is important for successful payment processing
• Approved refunds are generally returned to the original payment method
• Refund processing times may vary depending on the customer's financial institution
• Orders may be reviewed for security and verification purposes
• Orders may be declined or cancelled when legitimate payment or security concerns arise
• Customers should never send complete payment card information through email or ordinary customer support communications
Contact Information
Business Name: Cleviira
Email: help@cleviira.com
Phone: 803-347-2217
Address:
Cleviira
3393 Peachtree Rd NE
Atlanta, Georgia 30326
United States
Support Response Time: 1–2 business days
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM ET