Refund policy

At Cleviira, we understand that when customers purchase bathroom organization products, household accessories, and everyday essentials, they expect to receive products that are accurately described, properly packaged, and suitable for their intended use. Because of that, we approach our return and refund policy with a balance of fairness, clarity, and responsibility. Our goal is to make the return process straightforward while ensuring that every customer is treated fairly and respectfully.

We offer a 30-day return window beginning from the date your order is successfully delivered. This gives you reasonable time to receive your order, inspect the products, and determine whether they meet your expectations. However, certain conditions must be met for a return to be accepted.

To be eligible for a return, the product must generally be unused, undamaged, and in its original condition and packaging. Products that have been used, installed, modified, damaged through misuse, or altered in a way that affects their resale condition may not qualify for a return. For hygiene-sensitive products, additional restrictions may apply once the product has been opened or used.

Before sending any product back, customers must first contact our support team and receive return instructions. When requesting a return, please provide your order number and clearly explain the reason for the request. Depending on the situation, we may request photographs or videos showing the product, packaging, or reported issue. This information helps us evaluate the request accurately and determine the most appropriate solution.

Once your return request has been reviewed and approved, our support team will provide instructions regarding the return process and, when applicable, the return shipping procedure. Products returned without prior authorization or without following the provided instructions may not be accepted.

After we receive the returned product, it may be inspected to confirm that it meets the conditions of this policy. If the return is approved, the refund will generally be issued to the original payment method within 10 business days after the return has been reviewed and approved. Depending on your bank, card issuer, or payment provider, additional time may be required before the refund appears in your account.

For approved returns resulting from a defective, damaged, incorrect, or otherwise qualifying product issue, Cleviira may provide return shipping instructions or cover the applicable return shipping cost. For returns based on reasons such as changing your mind, ordering the wrong product, or no longer needing the item, return shipping costs may be the customer's responsibility.

Customers are responsible for taking reasonable care of products after delivery. Products that are damaged due to misuse, improper installation, improper handling, accidents, unauthorized modifications, or other actions occurring after delivery may not qualify for a return or refund.

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible after delivery. We may request clear photographs or videos of the product, packaging, shipping label, and any visible damage. This information helps us work with the appropriate parties and determine the best resolution.

For certain products, customers should review the product description, specifications, dimensions, compatibility information, and installation requirements before placing an order. Taking the time to confirm that a product is suitable for your intended space and needs can help prevent unnecessary returns.

If a product has specific hygiene considerations, installation requirements, or other return restrictions, those conditions may be stated on the applicable product page or communicated by our customer support team.

This policy is designed to provide a clear and fair process for both customers and Cleviira. We believe in handling return and refund requests consistently and responsibly while maintaining the quality and integrity of the products we offer.

Key Points (Quick Overview)

• 30-day return window from the date of delivery

• Products should generally be unused, undamaged, and in original condition and packaging

• Customers must contact Cleviira before sending a product back

• Order number and reason for the return are required when submitting a request

• Photo or video proof may be requested depending on the reason for the return

• Unauthorized returns may not be accepted

• Approved refunds are generally processed within 10 business days after return approval

• Refunds are issued to the original payment method

• Return shipping may be covered for approved defective, damaged, or incorrect-product cases

• Return shipping for other eligible returns may be the customer's responsibility

• Products damaged through misuse, improper handling, or unauthorized modifications may not qualify

• Damaged, defective, incomplete, or incorrect orders should be reported as soon as possible after delivery

• Customers should review product dimensions, specifications, and compatibility information before purchasing

Contact Information

Business Name: Cleviira

Email: help@cleviira.com

Phone: 803-347-2217

Address:
1196 Simpson St, Bronx, NY 10459, United States

Support Response Time: 1–2 business days

Business Hours: Monday – Friday, 9:00 AM to 5:00 PM ET